My loyalty tier has changed, why is this?Updated 6 months ago

Loyalty tiers are set based off your purchases over the last 12 months prior to F&F closing (from May 2022 to May 2023). 

The easiest way to check your tier is correct is to have a look at your order history for the last 12 months. The amount you’ve spent will let you know which tier you qualify for. 

You can check your order history here: https://www.floraandfauna.com.au/account#/orders.   

Loyalty tiers are calculated as follows:

• You start out as a Change Starter when you create your account 
• If you spend $250 over a 12 month period, you become a Change Maker 
• If you spend $500 or more over a 12 month period, you become a Game Changer 

You can find out more about the perks for each loyalty tier, here: https://www.floraandfauna.com.au/pages/f-f-rewards-club 

Please note, the purchase of gift cards doesn’t count towards your loyalty tier calculation. 

If you have any queries at all about your loyalty tier or account, or believe it to be incorrect – please don’t hesitate to reach out to us and our lovely team will happily look into this for you 😊