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I had an account but I can't login to it - how do I reactivate my account on the new F&F site?
Welcome back 😊 If you had an account on our previous website, all you need to do to login, is activate your account first. If you can't see the email in your main inbox make sure you check your spam folder too, or search: [email protected].
My loyalty tier has changed, why is this?
Loyalty tiers are set based off your purchases over the last 12 months prior to F&F closing (from May 2022 to May 2023). The easiest way to check your tier is correct is to have a look at your order history for the last 12 months. The amount you’ve s
I have a gift card, can I still use it?
Your gift card or gift voucher is safe and sound. All gift vouchers purchased after May 2020 remain valid, and we'll be extending gift card’s expiry dates to make up for the lost time 😀 .
I have reward points on my account, can I still use them?
The great news is your rewards points are coming across to our new website! If you've shopped with us since May 2021, your points will be waiting for you as soon as we're back up and running. You'll then have 1 year to make the most of these - don't
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- Contact usYour F&F team is here to help, please send us a message or LiveChat with us. Monday – Friday 9.00am - 5.00pm Closed on public holidays