Loyalty tiers are set based off your purchases over the last 12 months prior to F&F closing (from May 2022 to May 2023). The easiest way to check your tier is correct is to have a look at your order history for the last 12 months. The amount you’ve s

<p><span dir="ltr" id="isPasted"></span></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><span style="font-size: inherit;">Loyalty tiers are set based off your purchases over the last 12 months prior to F&amp;F closing (from May 2022 to May 2023).&#xA0;</span></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><span style="font-size: inherit;">The easiest way to check your tier is correct is to have a look at your order history for the last 12 months. The amount you&#x2019;ve spent will let you know which tier you qualify for.&#xA0;</span></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><span style="font-size: inherit;">You can check your order history here:&#xA0;</span><a href="https://www.floraandfauna.com.au/account#/orders" rel="noreferrer noopener" style="overflow-wrap: break-word;" target="_blank" title="https://www.floraandfauna.com.au/account#/orders"><span style="font-size: inherit;">https://www.floraandfauna.com.au/account#/orders</span></a><span style="font-size: inherit;">. &#xA0;&#xA0;</span></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><br></p><h3 style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;" id="loyalty-tiers-are-calculated-as-follows-"><span style="font-size: 18px;">Loyalty tiers are calculated as follows:</span> </h3><ul><li><span style="font-size: inherit;">You start out as a <strong>Change Starter</strong> when you create your account&#xA0;</span></li><li><span style="font-size: inherit;">If you spend $250 over a 12 month period, you become a <strong>Change Maker </strong></span></li><li><span style="font-size: inherit;">If you spend $500 or more over a 12 month period, you become a <strong>Game Changer</strong>&#xA0;</span></li></ul><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><span style="font-size: inherit;">You can find out more about the perks for each loyalty tier, here:&#xA0;</span><a href="https://www.floraandfauna.com.au/pages/f-f-rewards-club" rel="noreferrer noopener" style="overflow-wrap: break-word;" target="_blank" title="https://www.floraandfauna.com.au/pages/f-f-rewards-club">https://www.floraandfauna.com.au/pages/f-f-rewards-club</a><span style="font-size: inherit;">&#xA0;</span></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><br></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><span style="font-size: inherit;">Please note, the purchase of gift cards doesn&#x2019;t count towards your loyalty tier calculation.&#xA0;</span></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><br></p><p style="margin-bottom: 0px; margin-left: 0px; margin-top: 0px;"><span style="font-size: inherit;">If you have any queries at all about your loyalty tier or account, or believe it to be incorrect &#x2013; please don&#x2019;t hesitate to </span><span style="font-size: inherit;"><a href="https://www.floraandfauna.com.au/pages/contact" rel="noopener noreferrer" target="_blank">reach out to us</a></span><span style="font-size: inherit;"> and our lovely team will happily look into this for you &#x1F60A; &#xA0;</span></p><p></p>

My loyalty tier has changed, why is this?

To join our rewards program, all you have to do is create an account with us. You can use this link to do so: 
https://www.floraandfauna.com.au/customer/account/login/ 
If you're already a member with us then you're already part of our F&F Rewards Cl

<p>If you have an account<u id="isPasted">,</u> you&apos;re already part of the club.&#xA0;</p><p><strong>Don&#x2019;t have an account</strong><strong>&#xA0;yet</strong>? You can create one <a href="https://flora-fauna-au.myshopify.com/account/login" rel="noopener noreferrer" target="_blank">here </a>at any time, or when you purchase, at checkout.&#xA0;</p><p>Make sure to keep the newsletter box ticked otherwise you&apos;ll miss out on Reward updates, early access to promotions and other great benefits.&#xA0;</p><p>* Note if you have a wholesale account you are not eligible to earn points.</p><p><a href="#_edn1" name="_ednref1" title></a></p><h3 id><br></h3><h3 id="how-can-i-earn-or-redeem-points-and-rewards"><strong>How can I earn or redeem points and rewards?</strong></h3><p>There are lots of great ways to earn and redeem points, find more information about the F&amp;F Rewards Club benefits <a href="https://www.floraandfauna.com.au/flora-fauna-rewards/" rel="noopener noreferrer" target="_blank">here &#xA0;&#xA0;</a><a href="#_edn2" name="_ednref2" title></a></p><div id="edn1"><p><br></p></div><div id="edn2"><br></div>

How do I join the Flora & Fauna Rewards Club?

Simple! Once you’re signed up for the F&F Rewards Club, you will be rewarded every time you shop 😊. You’ll earn 1 point for every $1 AUD you spend (this excludes shipping and gift vouchers). Write reviews - Placed an order?  If you’re subscribed to

<h3 id="how-do-i-earn-reward-points"><strong>How do I earn Reward points?</strong></h3><p id="isPasted">Simple! Once you&#x2019;re signed up for the F&amp;F Rewards Club, you will be rewarded every time you shop&#xA0;&#x1F60A;</p><p>You&#x2019;ll earn 1 point for every $1 AUD you spend (this excludes shipping and gift vouchers).</p><p><br></p><h3 id="isPasted"><strong>Are there other ways I can earn rewards?</strong></h3><p id="isPasted"><strong>Write reviews -</strong> Placed an order? &#xA0;If you&#x2019;re subscribed to our emails we&#x2019;ll send you a request to review your products. For every approved review you write you&apos;ll earn 10 points. Only reviews submitted through our review request emails are eligible for points &#x2013; this is so that we can make sure all reviews are genuinely from our lovely F&amp;F customers!</p><p>Find more information <a href="https://support.floraandfauna.com.au/en-US/information-about-product-and-site-reviews-308452" rel="noopener noreferrer" target="_blank">here </a>on how to earn rewards for reviews.</p><p><strong>Refer a friend -</strong> You can earn 50 points when you refer a friend to F&amp;F and they have placed their first order. Once logged into your account, you can find your unique URL to refer a friend at the bottom of <a href="https://flora-fauna-au.myshopify.com/pages/f-f-rewards-club">this page.</a></p><p>&#xA0;</p><p>Find more information below on how to earn rewards for referring a friend.</p><h3 id><br></h3><h3 id="isPasted"><strong>How do I redeem rewards?</strong></h3><p>Simply sign into your Flora and Fauna account, and your points will be waiting for you at the checkout.</p><p>Once at the checkout, you will see available credit - just enter the amount you&apos;d like to redeem (in dollars) in the rewards redemption box at checkout.&#xA0;</p><p>20 point = $1 AUD shopping credit.</p><p><br></p><h3 id="how-long-do-i-have-to-use-my-rewards"><strong>How long do I have to use my rewards?</strong></h3><p>Rewards are valid for 365 from the date of your purchase. Any new rewards you earn will extend your entire rewards lifetime by an additional 365 days <span class="fr-emoticon fr-deletable">&#x1F600;</span> <em><br></em></p><p><br></p><h3 id="when-do-reward-points-appear-on-my-account"><strong>When do reward points appear on my account?</strong></h3><p>As soon as your order has been dispatched your points will be available for you on your account.</p><p>&#xA0;</p><h3 id="will-i-get-rewards-for-orders-ive-made-before-joining-the-club"><strong>Will I get rewards for orders I&#x2019;ve made before joining the club?&#xA0;</strong></h3><p>Yes, if you have placed guest orders with us, you will earn rewards for these, and they will remain available for you for 365 days from your last rewards earned. To redeem your reward points, simply create an account, and you will find your rewards waiting for you at checkout <span class="fr-emoticon fr-deletable">&#x1F603;.</span></p><p><br></p><h3 id="where-can-i-find-my-reward-points-balance"><strong>Where can I find my Reward points balance?</strong></h3><p>Once you&apos;ve signed in to your account, you will be able to find your available reward points balance in the &apos;My Reward Points&apos; section of your account. &#xA0;You will also be able to see there your gift voucher credit, and your last 12 months spend.&#xA0;</p><p>Your available reward points balance also appears at the checkout page&#xA0;</p><h3 id="-1"><br></h3><h3 id="how-to-earn-reward-points-for-referring-a-friend"><strong>How to earn reward points for referring a friend</strong>&#xA0;</h3><div style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow: visible; cursor: text; clear: both; position: relative; direction: ltr; color: rgb(0, 0, 0); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web&quot;, Arial, Verdana, sans-serif; font-size: 12px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p lang="EN-US" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;"><span data-contrast="none" lang="EN-NZ" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(65, 65, 65); font-size: 12pt; line-height: 19px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;"><span data-ccp-parastyle="Normal (Web)" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;">You can find your unique &#x2018;Refer a Friend&#x2019; share link by logging in to your account and finding it on&#xA0;</span></span><span data-contrast="none" lang="EN-NZ" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent; font-variant-ligatures: none !important; color: rgb(65, 65, 65); font-size: 12pt; line-height: 19px; font-family: Arial, Arial_EmbeddedFont, Arial_MSFontService, sans-serif;"><span data-ccp-parastyle="Normal (Web)" style="margin: 0px; padding: 0px; user-select: text; -webkit-user-drag: none; -webkit-tap-highlight-color: transparent;"><a href="https://flora-fauna-au.myshopify.com/pages/f-f-rewards-club" rel="noopener noreferrer" target="_blank">F&amp;F Rewards Club page.</a></span></span></p></div><p>For you to earn your Reward points, your friend must follow the link provided to them and place an order.</p><p>Once your friend&apos;s first order is dispatched, you&apos;ll receive 50 points.&#xA0;</p><p><br></p><h3 id="ive-placed-my-order-when-will-i-see-the-points-on-my-account"><strong>I&apos;ve placed my order, when will I see the points on my account?</strong></h3><p>Reward points are added to your account once your order has been processed and dispatched. Your points will appear on your account shortly.</p><p><br></p>

Earning and Redeeming Reward points

Every 20 points is equivalent to AU $1.00 which you can redeem against any order. There is no minimum spend required to redeem your points. How do I redeem rewards?. Simply sign into your Flora and Fauna account, and your points will be waiting for y

<h4 id="isPasted"><strong>What kind of rewards can I redeem with points?</strong></h4><p id="isPasted">Every 20 points is equivalent to AU $1.00 which you can redeem against any order.</p><p>&#xA0;There is no minimum spend required to redeem your points.</p><p><br></p><p><strong>How do I redeem rewards?</strong></p><p id="isPasted">Simply sign into your Flora and Fauna account, and your points will be waiting for you at the checkout.</p><p>Once at the checkout, you will see available credit - just enter the amount you&apos;d like to redeem (in dollars) in the rewards redemption box at checkout.&#xA0;</p><p><br></p>

How do I Redeem Reward points?

Join our community and be rewarded for shopping at F&F,. Join the club as a 'Change Starter' and build your way up to a higher tier to receive even more benefits as you go through into 'Change Maker' and into 'Game Changer'. Find all the benefits wai

<h3 id="what-are-ff-rewards-club-tiers-and-what-are-each-tiers-benefits"><strong>What are F&amp;F Rewards Club tiers, and what are each tier&apos;s benefits?</strong></h3><p>Join our community and be rewarded for shopping at F&amp;F,.</p><p>Join the club as a &apos;<strong>Change&#xA0;</strong>Starter&apos; and build your way up to a higher tier to receive even more benefits as you go through into &apos;<strong>Change&#xA0;</strong>Maker&apos; and into &apos;<strong>Game&#xA0;</strong>Changer&apos;</p><p>Find all the benefits waiting for you on our <a href="https://flora-fauna-au.myshopify.com/pages/f-f-rewards-club" rel="noopener noreferrer" target="_blank">F&amp;F Rewards Club page</a></p><h3 id><br></h3><h3 id="how-can-i-go-up-to-the-next-tier"><strong>How can I go up to the next tier?</strong></h3><p>Simply, shop and we&apos;ll calculate your spending over the previous 12 months:</p><p><strong>Change&#xA0;</strong>Starter - spend up to $250</p><p><strong>Change&#xA0;</strong>Maker - spend over $250</p><p><strong>Game</strong> Changer - spend over $500</p><p>A year from moving to your tier, your spend will be calculated and your tier will be updated.</p><p>If you&apos;ve spent over the threshold to move up a tier, even before the year&apos;s end, you will be upgraded to the next tier up, and your tier review date will be reset for another year.</p><h3 id="-1"><br></h3><h3 id="how-do-i-see-my-points-balance-and-club-tier"><strong>How do I see my Points balance and Club Tier?</strong></h3><p id="isPasted">Sign into your Flora &amp; Fauna account.&#xA0;</p><p>In your <strong>Account&#xA0;</strong>page, you&apos;ll see the Reward club tier you&apos;ve earnt; the date you moved tier and the date in which your tier will be reviewed and updated.</p><p>Under <strong>My Rewards</strong> (in My Account) you&apos;ll see the Rewards Points and Credit you&apos;ve earned, any points you&apos;ve redeemed, and your prior 12 months purchases, so you can keep track of how close you are to moving tier.</p><p><br></p><h3 id="how-do-i-know-if-i-have-moved-to-another-tier"><strong>How do I know if I have moved to another tier?</strong></h3><p id="isPasted">Easy! We&apos;ll email you to let you know.</p><p>You will also be able to find your new tier on your account after you&apos;ve signed in - in your &apos;<strong>F&amp;F Rewards Club</strong>&apos; tab</p><p><br></p><h3 id="how-can-i-find-my-last-12-months-spend"><strong>How can I find my last 12 months&apos; spend?</strong></h3><h4 id="simply-sign-in-to-your-account-and-you-will-find-your-last-12-months-spend-in-the-my-reward-points-tab">Simply sign-in to your account, and you will find your last 12 months&apos; spend in the &apos;My Reward Points&apos; tab.</h4><p>You will also be able to see there your available reward points balance, and your available credit from gift vouchers.</p><p><br></p><h3 id="ive-moved-up-a-tier-so-why-is-my-account-still-showing-my-old-tier"><strong>I&apos;ve moved up a tier, so why is my account still showing my old tier?</strong></h3><p>Please sign out from your account and sign back in, or refresh your browser.</p><p><br></p>

F&F Rewards Club tiers information

Yay for your F&F anniversary. Every year since you've created your F&F account and joined the Rewards Club, we'll email you a special anniversary gift!. Your 15% discount applies to fully priced products excluding discounted products; beauty boxes; g

<h3 id="isPasted"><strong>When do I get my 15% anniversary discount gift?</strong></h3><p>Yay for your F&amp;F anniversary. Every year since you&apos;ve created your F&amp;F account and joined the Rewards Club, we&apos;ll email you a special anniversary gift!&#xA0;</p><p><br></p><h3 id="what-products-qualify-for-my-anniversary-discount"><strong>What products qualify for my anniversary discount?</strong></h3><p>Your 15% discount applies to fully priced products excluding discounted products; beauty boxes; gift vouchers or charitable items.</p><div id="edn1"><p><br></p><h3 id="how-do-i-redeem-my-discount"><strong>How do I redeem my discount?</strong></h3><p id="isPasted">Simply, place&#xA0;your order and enter your code into the &#x2018;<strong>Gift card or discount cod</strong>e&#x2019; field at the checkout, then click &#x2018;<strong>Apply</strong>&#x2019;.</p><div id="edn1"><p><a href="#_ednref1" name="_edn1" title></a></p></div></div>

How do I get my 15% F&F anniversary discount?

There are great benefits such as Priority Shipping, and Free Express Shipping in Australia on orders over $75 for our 'Game Changers', and over $100 for our 'Change Makers'. You can find all Flora & Fauna Rewards club benefits here. As a club member

<p>There are great benefits such as Priority Shipping, and Free Express Shipping in Australia on orders over $75 for our &apos;<strong>Game </strong><strong>Changers&apos;</strong>, and over $100 for our &apos;<strong>Change </strong><strong>Makers&apos;</strong>.</p><p>You can find all Flora &amp; Fauna Rewards club benefits <a href="https://flora-fauna-au.myshopify.com/pages/f-f-rewards-club" rel="noopener noreferrer" target="_blank">here</a></p><p><br></p><h4 id="isPasted"><strong><span style="font-size: 18px;">What exclusive discounts will I receive?</span></strong></h4><p>As a club member throughout the year we&apos;ll email you offers that are only available to club members. To receive them you need to be signed up to our newsletters so make sure you keep that box ticked when you sign up for an account or we can&apos;t talk to you.&#xA0;</p><p><br></p><h3 id="what-is-flora--fauna-facebook-family"><strong><span style="font-size: 18px;">What is Flora &amp; Fauna Facebook family?</span></strong></h3><p>This is where our Facebook family meets, and shares ideas that are kind to people, animals, and the planet.</p><p><br></p><p><strong id="isPasted"><span style="font-size: 18px;">How can I join Flora &amp; Fauna Facebook Family?</span></strong></p><p>Apply to join by finding us on Facebook <a href="https://www.facebook.com/groups/floraandfaunafamily/" id="isPasted" target="_blank">here</a> by clicking &apos;Join group&apos;, and completing the form. &#xA0;</p>

What are F&F Rewards Club benefits?

Yes, your reward points are valid for one year since you've earnt them. Don't worry - we have lots of gorgeous goodies for you to choose from on our shop - www.floraandfauna.com.au!. Yes, your rewards points have come across to our new website!. If y

<h3 id="isPasted"><strong>Do rewards points have an expiry date?</strong></h3><p>Yes, your reward points are valid for one year since you&apos;ve earnt them.</p><p>Don&apos;t worry - we have lots of gorgeous goodies for you to choose from on our shop - <a href="http://floraandfauna.com.au" rel="noopener noreferrer" target="_blank">www.floraandfauna.com.au</a>!</p><p><br></p><h3 id="can-i-use-my-rewards-on-the-relaunched-shop"><strong>Can I use my rewards on the relaunched shop?</strong></h3><p>Yes, your rewards points have come across to our new website!</p><p>If you&apos;ve shopped with us since May 2021, your points will be waiting for you as soon as you have reactivated your Flora &amp; Fauna account and logged into it.</p><p><br></p>

How long do I have to use my rewards?

Reviews are a great way to help our community make better-informed decisions, so we want to reward you for writing a review. You will earn your Reward points as soon as your review is approved for publishing. Want to share a photo or a video with you

<p id="isPasted"><strong>Reviews are a great way to help our community make better-informed decisions, so we want to reward you for writing a review</strong>. You will earn your Reward points as soon as your review is approved for publishing.&#xA0;</p><h3 id="isPasted"><span style="font-size: 16px;">For every approved review you write you&apos;ll earn 10 points.&#xA0;</span></h3><p>Want to share a photo or a video with your review? Great - you&apos;ll earn an additional 10 points for your approved video or photo.</p><p>Offer is limited to 1 review every 30 days.</p><p><br></p><h3 id="how-to-earn-reward-points-for-reviews"><strong>How to earn Reward points for reviews</strong></h3><p><span style="font-size: 16px;"><strong id="isPasted">Placed an order?</strong> If you&apos;re subscribed to our emails we&apos;ll send you an email request to review your products.&#xA0;</span></p><p><span style="font-size: 16px;">You can use the link on the email request to upload your video or photo.</span></p><p><span style="font-size: 16px;">Once your review has been approved, your account will be rewarded with points,</span></p><h3 id="is-there-another-way-to-submit-reviews"><strong>Is there another way to submit reviews?</strong></h3><p>Yes. You can also write a review by following the prompts on the review invitation email we send you after you place an order, or by using the <strong id="isPasted"><u>&apos;Write a review</u></strong>&apos; section on our product pages. P<span style="font-size: 16px;">lease note that reviews submitted directly on product pages do not earn rewards.</span></p><p><br></p><h3 id="do-you-approve-all-product-and-site-reviews"><strong>Do you approve all product and site reviews?</strong></h3><p>We welcome all genuine reviews, good or bad. They are all helpful for our customers to make better choices.</p><p>To be approved your review needs to be a description of your experience after purchasing with us; of genuine benefit for other customers; and compliant with Australian regulations.</p><h3 id><br></h3><h3 id="how-can-i-share-my-photo-or-video-to-earn-more-reward-points">How can I share my photo or video to earn more Reward points?</h3><p>Placed an order? If you&apos;re subscribed to our emails we&apos;ll send you an email request to review your products with the option to upload a video or a photo. Once your video or review are approved for publishing, 10 more points will be added to your F&amp;F account!</p><h3 id="-1"><br></h3><h3 id="what-photos-or-videos-earn-rewards"><strong>What photos or videos earn rewards?</strong></h3><p>To be approved for publishing and rewarded points, the photos or video you share must be suitable for the online forum of our F&amp;F shop, relevant to the product or service you are reviewing, and meets <a href="https://flora-fauna-au.myshopify.com/pages/privacy-policy" rel="noopener noreferrer" target="_blank">F&amp;F Privacy Policy</a> requirements.</p>

Information about product and site Reviews

Your F&F team is here to help, please send us a message or LiveChat with us. 
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